Hi, I purchased a Samsung A50 from noon at a price but similar to Amazon. However due to my previous bad experience with noon the customer care manager requested to give noon a chance to prove themselves, hence I order from noon. The recieved product was good although the phone started giving some unusual troubles within months and being under warranty I tried for a warranty repair claim which was accepted. But the miscommunication between the team cost me a lot of time as they closed my warranty claim without any action and the after 7 days of escalation noon arranged the collection. To make matter worse the phone was returned to me after 10 days WITHOUT ANY REPAIR ACTION PERFORMED. No personnel called me before sending the phone back. I lost almost 3weeks trying to convince the team regarding my trouble without a phone but noon was least bothered. Ideally this was a clear and proven mistake from noon which was well acknowledged and hence noon should have immediately arranged an exchange piece for me. But the warranty Manager Abraham seem to be against an exchange even after what I had faced and asked for the phone to be sent for repair again. The time lost is not honored. Additionally I was forced to purchase a new phone as I needed same badly. Due to noon I was at a loss of additional expense and hence I shall be raising a complain with the UAE government customer rights department. The after sales services are very poor. Suggest to avoid getting electronic gadgets from noon as slight lower price may tempt customers but you end up much more at a later stage. I have sent by phone for a possible repair again and awaiting return, however the damage has already been done for me and I will not be more be a customer for noon. Note:I communicated both on phone and emails. Had requested for a callback from someone who has the authority. I was told to be called within 4 hours which took more than 2 days.