Worst shopping site ever! I ordered 1st iphone, came next day charger not working. ordered the 2nd one came next day not working at all!, requested a return for both phones and went for a more expensive one, MY BAD!!! Since it is an express delivery, with extra cost, i supposed to receive it yesterday but didn't. contacted customer service support who confirmed at first that it is on the way, in the evening contacted them again to find out that they have no update and i should wait for update. this morning contacted them again to find out still no update. customer service agent was kind but has no clue or no authority to find out as she stated. Now, i am left with either keep waiting or request a return. On the top of all this, i was told that my refund will not be credited to my debit card but to my noon wallet after 96h and only then i can request the amount to be transferred to my bank which can take up to 30 days. What a horrible experience, cant wait to close this matter and never look back. will definitely stick with Amazon.