Further to my review below 5 days ago, I am writing again because I’m still completely dissatisfied with noon.com. Don’t be deceived by their responses to complaints - you will see below that most people who write a review are dissatisfied with the company’s performance which makes one suspect the origin of the few favourable reviews.
As a ‘middleman’ noon.com needs to have some managerial professionalism. Any idiot can set up a company to source from retailers and sell to the public. The trick is to manage this so that if you’re let down by a retailer, you first of all warn them then if they fail again, you don’t use them anymore. Simple, but noon.com has got it so wrong!
After my review below, I did receive a phone call offering me noon.com credits for the amount I was out of pocket as a result of their incompetence (incidentally, the total is AED 260 not AED 310 as I said below as my bank only charged AED 210 to cancel the EMI).
I pointed out to the caller that I never want to use noon.com again and, therefore, the credits are useless. I wanted a refund for paying AED 260 for absolutely nothing as a result of their failure. I was told by the caller that she would speak to management and get back to me. Of course, I have heard nothing since!
Don’t be deceived by the automatic replies to complaints on this site. Clearly noon.com don’t care about their customers and, it seems, work on the basis of getting away with maybe 8 out of 10 straightforward deliveries - the remaining ones are a shambles.
My main advice to anyone reading reviews of noon.com while contemplating a purchase is to believe them the bad ones. DO NOT UNDER ANY CIRCUMSTANCES ORDER FROM NOON.COM - choose another internet retailer if you possibly can!
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