I've always had a good experience with Noon, therefore my complaint is not about Noon, but about the item I bought. I bought a set of Amal stainless steel pots, however, the entire pot would become hot. Handles of the pot aswell as the handles of the of the glass cover would become hot to the point where I'd need to use a cloth to open and close it or pick up the pot itself. After the first use, the sides of the pot burnt completely black, whereas the bottom of the pot stayed it's original silver color. It's almost as of the food gets cooked on the sides and not the bottom. It's very strange. Its labelled as stainless steel yet there are numerous water stains after the first wash, also very strange. The burnt black part on the sides is not easy to get out without damaging the pot with a hard scrub. I would not recommend this product to anyone as it seems its from another planet. I like cooking and never have i seen a pot's sides burn completely black without affecting the bottom. The pot is unusable now, as the food tastes like charcoal mixed with burnt plastic of some sort.