Would rate “NEGATIVE” or “ZERO” if available. It’s a very bad experience for a first time order with Noon. I ordered specifically “GLASS” and not “PLASTIC” blender as described in the item description and as shown in the pictures. I was too much upset and disappointed as it failed beyond my expectations. Though it was delivered on time but the item itself is not what it seems as expected. Plus the fact that there’s no option of exchanging with correct order immediately without undergoing this pickup and return quality check process. I will get my refund only after returning the item and their quality check, and I have doubt that they will really make full refund including shipping. Well, technically it’s not my fault and I did not order an incorrect item, rather, they have delivered an incorrect item. Not recommendable for future online purchases.