I called Nordstrom and placed an order for an item my husband wanted for Christmas. I paid extra for expedited shipping. Nordstrom's representative incorrectly input my address and my item was delivered to the wrong address. Even though it was their error they are sending it to their shipping department to discuss it with FedEx. They did not offer any solution other than this is "protocol." What about customer service and doing everything to make sure the customer gets what they deserve. Apparently that is not how Nordstrom does business. Now I have to wait for them investigate - and no present for my husband, no refund, no tangible solutions offered. I am so disappointed. I will no longer purchase from them.