Had several serious and puzzling customer service problems at the Chicago Michigan Avenue store. I asked to meet with the General Manager of the store to no avail. I tweeted about the no show GM. When he finally stopped hiding behind staff and agreed to meet with me, he told me that by going on Twitter, I "had burned my bridges" with the store and with him. What made the experience even worse--if that's possible, is he defended his incompetent staff while all the while claiming no responsibility because "he was out of town." SO, I ask you, what competent manager cops to "the mice will play when the cat's away?" If that's the case, the lunatics are running the asylum even when he or she is there. And only a lunatic would shop at Michigan Avenue while the current GM is still employed by Nordstrom.