Nordstrom marked two packages as "delivered" that never arrived (12 days after their initial arrival date). Took 45 minutes on the phone with customer service to get items re-shipped. However, they were out of most of the items in the original order at this point. The worst part is that they still had the full package, they just refused to deliver it as it was being sent back to the warehouse. The item had been out for delivery for 12 days and I was never contacted by the delivery team during this period. Nordstrom is refusing to refund me until the package is received at their warehouse center. No longer ordering from Nordstrom in the future.