What in the name of God are you doing Nordstrom?! First time I ordered a gift for my daughter for in-store pick up. It said it was available. Then, after waiting a day, it was cancelled since it's suddenly not available anymore even though I paid for it online. Then, I re-ordered the item ONLINE and received free expedited shipping. The item was "supposed" to arrive last week Friday but never did. Tracking online doesn't work. NO DETAILS! I called AGAIN and even customer service could NOT track the item and didn't know where it was. WTH??? I ordered AGAIN! Same item! Again, expedited shipping. For crying out loud Nordstrom! Get it together!!!!