Friends, caution when purchasing from Nordstrom. I've been a loyal customer for over a decade. The past two years have been a challenge for retailers and I've had a number of issues with Nordstrom not crediting my returns properly. I've contacted Nordstrom and gotten it straightened out in the past, but recently I have a return that Nordstrom refuses to credit because I am told that it has not made it to Nordstrom's returns warehouse. On researching the issue, I am informed that Nordstrom contracts with Newgenics, a Pitney Bowes company, to deliver its packages. I tracked the package, which shows it is was delivered to Newgenics on 1. 27. 22, but that's all I have been able to find. Nordstrom said that because it has corrected issues in the past for me, it cannot do anything about this presumably lost package. I am so frustrated, but have decided I'll learn from this and move on. I'm also going to warn others to keep track of your Nordstrom returns, because for me, I've had a number of experiences where I have had to call Nordstrom in order to be properly credited. And I'll take my shopping dollars elsewhere.