I never leave reviews but I need to WARN people about my HORRENDOUS EXPERIENCE with NORDSTROM this week. QUICK STORY: Ordered a package from Nordstrom, it was left outside by the carrier (pic below), nobody rang the bell, and now it’s gone. Here’s are the problems - (1) Nordstrom defaulted to an illegitimate delivery service, and now they are turning a blind eye to the package being taken - sending templated emails (probably out-sourced to another country) in response to my inquiry. (2) This matters because I was not given an option to choose any particular delivery or mail carrier when I made this purchase. Nordstrom was solely responsible for that choice. (3) Unfortunately, Nordstrom allowed my package to be delivered by CDL which has a Better Business Bureau (‘BBB”) rating of “F” (the worst rating possible) and over 45 consumer complaints logged against it. A simple Google search highlights countless additional complaints about the negligent behavior of CDL along with numerous reviews detailing lost and stolen packages. It seems IMPOSSIBLE THAT NORDSTROM HAS NO KNOWLEDGE OF THiS HISTORY OF LOST AND STOLEN PACKAGES and even more curious that Nordstrom continues to use CDL to deliver any packages let alone those of such high value at its loyal customer’s expense. I was under the impression that what set Nordstrom apart from other luxury retailers was the quality and depth of its customer service. DO NOT BE FOOLED. Customer service on the phone and chat are lovely and empathetic. It’s the back end where the denials and negligent customer service is happening - and where Nordstrom continues to disappoint and disregard it’s customers, their commitment to the brand, and frankly, their money. Watch out buyers. Nordstrom unfortunately does not care at all about it’s customers - they are a sham start to finish.