I attempted twice to purchase an item during the anniversary sale. Both times it disappeared from my bag during checkout and then was out of stock. The item never came back in stock (for weeks) until after the end of the sale; at which time Nordstroms refused to give it to me at the sale price. I believe that they hold popular items until after the sale, rather than restocking them during the sale, so they can charge full price for them. They used to be a great store with excellent customer service but that no longer rings true. Now they seem to be concerned only with their top tier clients, allowing them to shop before everyone else, and giving them other special perks. I can't help but note the hypocrisy coming from a company that attempts to portray itself as being all about equity and inclusion! I find myself more and more often looking for other places to shop. I hear similar comments from others and wonder if this is why they have had to close so many of their stores. I am so disappointed with the entire way their sale is now run that I will be returning everything I bought!