Stopped doing business with Nordstrom a few years ago as their customer service dropped to levels lower than Walmart. Bought about $3,000 in clothes over the last month and have experienced even worse service than the last time I was a regular customer. Trying to simply have alterations done on three suits, a blazer and dress shirt bought there, they make customers jump through hoops JUST to receive a Nordstrom Note, NOT refund for advanced paid alterations on their items. Other higher-end retailers do not make customers go through egregious processes to have items tailored. I've spoken with THREE different levels of "customer service", and the only consistent theme are the words " I am so sorry, there's nothing I can do, you'll have to call...". I am officially permanently done with Nordstrom. Their policies have gotten in the way of accomplishing any form of common sense service. They may be to busy focusing on social justice and other non-sense instead of just selling clothes. Far better options, consider Neiman Marcus, Von Maur and the like. Bye Nordy.