Was the victim of identity theft for thousands of dollars of Nordstrom gift cards. I contacted a number of people at Nordstrom customer care and gift card departments and got the run around. I learned that the cards were used in multiple states, and that the Nordstrom fraud department declined all of the transactions from the fraudsters. The cards are locked, but Nordstrom will not refund me for the charges resulting from the identity theft. Nordstrom kept the thousands of dollars resulting from the fraud and are useless in helping to rectify this issue. Nordstrom's secret is that they benefit from gift card fraud. I'll never shop here again, and neither should you. Customers have choices to do business with ethical companies. Nordstrom is not one of them.