I would put zero stars if I could - for the service received with regards to an Olukai Nolu (grey) sandal purchased from Nordstrom.com. My item has not shipped (1 week plus later). There is a delay on my order (as described in my order updates) and it has not even left the facility. Because of this fact, I requested a simple size adjustment... to do this, my request needed to be escalated FOUR TIMES before getting a phone call... from a Customer Service rep to an Operations Manager. After several hours spent, they have come to NO resolution. "Wait to receive it, return it to us, then order again in the correct size... was their best advice. Once upon a time they would roll out the red carpet for their customers... knowing their customer retention showed a MUCH bigger ROI than one item purchase. A simple size swap was not an option, even when it hasn't yet left the facility, and even when escalated four times to someone you would believe has that authority. Customer Service at Nordstrom is just so simply not the same as it once was. I encourage you to purchase directly from the vendor. Save yourself the headache!!!