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Anonymous
I returned Jeffrey Campbell shoes and reordered a different size, (women’s shoe department Fashion Valley store #360) on 12/27/2022. On 12/29/2022, I realized that I had tucked Christmas money gifts in 3 envelopes on the inside of the shoebox of the returned shoes. I called Nordstrom the morning of the 29th and spoke to a sales associate in the women’s shoe department, who checked for the shoes in the stockroom. He stated he saw the shoes, but nothing was in the box. Shortly thereafter I called Nordstrom’s lost and found department and spoke to a woman, (I won’t disclose her name). I explained what happened and she informed me that she would have to pass this on to the manager of the women’s shoe department. She took my number and asked for the Reg# 4353 and Tran# 4467. Sometime later that morning, I received a call back from the women’s shoe department manager, ( I won’t disclose her name). She readily stated, “yes I remember the shoes because I put new tissue paper in the box when they were put back in the stockroom,” “there was nothing in the box.” Yes, I realize other sales associates could have handled the returned shoes by this time. However, I found it odd that the manager did not ask me who did the initial return, that she so remembered. I volunteered the name of the sales associate who did the initial return and asked her to check with him. She said she would and rushed me off the phone with these words “good luck.” Although I know someone within the women’s shoe department claimed my Christmas money gifts in the returned shoe box, I will not get my money gift back. I take responsibility for the error of not checking the shoe box before returning the shoes. Honestly, I had forgotten that I stuck the envelopes on the side of the box. Just thought I would check, realizing some people are honest and some are not. Perhaps they needed my money gifts more than me!!!…anyway whoever found my Christmas money, enjoy!!!
1 year ago
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Nordstrom has a 1.6 average rating from 197 reviews

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