If I could give this a 0 star, I would. I bought this product on boxing day, it was 50% off. I received this product without a price tag. When I asked the chat why this item does not have the uggs tag on it, and if it's a returned product, they said that yes, They do resell products that are returned by other customers as sales items. I did not know Nordstrom, a luxury store, sells return items as sales item. So I received a refurbish product and that was why it was on sale. Isn't this something they should let consumers know about? They offered me a return. I asked them to send me what I ordered, but a new one, one that has the uggs tag attached to it so that I know it's a new product and they said I can reorder it after I return this one, but pay the new regular price (it is no longer 50% off). Nordstrom's customer service is disappointing, they offered no acceptable solution. So Hey! If you purchase a sales item from Nordstrom, just know it can be a product someone else has returned....without a tag. ENJOY your refurbish product!