Terrible customer service. They don't help at all and I believe they get pleasure out of your misery. I have chatted, emailed and filed a complaint with the BBB because for some reason they keep canceling my orders after they have been placed and paid for. They said it is because my account is flagged as "fraud" and it is a security issue. WHAT?? This has happened to me at least twice in the past year and nobody will help me or tell me why it happens. When I email or chat they just say "sorry" and do absolutely nothing. As if they find it funny. Still have zero response. All I can do is cancel my card and stop spending my money there.