Staff at The Oaks location is so rude I resorted to online shopping. This experience was no better (I have been a Nordstrom card holder for years at other US locations). After placing an order for a very large and bulky bedding set, I changed my mind in under 5 minutes (literally). I immediately started an online chat and was told that they would not cancel the item, but I could return it once received. Seriously? The carbon footprint of this unnecessary nonsense is absurd, and with no plausible reason given. Too many other options these days to bother with rude in person people or online baboonery.