I purchased a dress for my daughters wedding a few months back. The lady in the dress department went above and beyond to help me. I haven’t worn the dress yet as the wedding is still to come. I had a problem with the dress so took it back to resolve the issue. I did not want nor did I return the dress. But, my problem wasn’t solved. The girl at the desk was so snappy and rude that I could hardly explain my issue. Good customer service would have made it easier for me and the employee.....she wasn’t interested in helping. Nordstrom is not the store they used to be.