I participated in the Anniversary Sale, so I tried to remain patient when it came to shipping times and sold out items. More than four occasions did I have to order my items multiple times. Other times I cancelled the orders and they were shipped to me TWICE anyhow. TWICE. On top of that, I had items that were marked delivered and they never came. When I contacted Nordstrom, I got complete attitude from Kevin D. and Renee S. about how the order was cancelled and items were out of stock. LIES. The order was marked delivered, my card was charged and the items were fully in stock online. When I asked about that, they told me charges were pending and would be removed in a couple days. However, the charges were not pending and my account had ZERO pending charges. ALL of my orders had gone through and were charged TWICE on my account. Renee told me that's because the items were pending on their end. NO. You screwed up and need to fix it. One of the items I ordered three weeks in advance for a wedding and won't receive it now. I have never dealt with such terrible customer service or stupidity in my life when it comes to how orders are managed. Let alone the fact that I get multiple of the same order, charged for it and being told I was lying. I have two items in my hand of the same thing, same size and two charges. Yet they won't accept the one return...what did I do? Steal it? NO! Unreal.