Horrible customer service after receiving a pair of pants that were unfinished (unhemmed) on the pant legs. I had to get them fixed before a wedding and now Nordstrom is demanding that I send the pants back in order to get a refund. Umm, no? I had to go out of my way to be able to wear them (and I had to wear them as a groomsman for this wedding) - I'm not sending back a pair of pants that I fixed for them! What a joke this has been. I will continue until I get a refund but after calling and emailing and making no headway I'm guessing this might be a long process. :(