Received UGG gloves from daughters for Xmas. Left hand glove was shoddily made & fall'g apart. Returned for the exact same gloves including size. I confirmed with the salesclerk that she ordered a lge. Opened my email to find that the salesclerk ordered wrong size. Called customer service to correct error (this is when it all just went downhill) explainging everything. Was told I would need to "purchase" a pair, return incorrect size when it arrives and that they would work with me to correct cost. This woman actually told me that she wouldn't charge me for the shipping!!!!!!! I have had this happen with other stores and the response was always the same, "we're sorry this happened, we will immediately send out the correct item and please return the incorrect item in the envelope we will provide with your corrected order. NOT NORDSTROMS!! I am choosing to have the order shipped to their store so that I can speak with the store manager at Twelve Oaks in Novi, Michigan. Can Nordstroms really afford to lose another customer?