I have been a loyal customer and cardholder since 1992! In the recent year, the online customer service quality has plummeted. Most recently sent an evening gown with SECURITY TAGS ON. After 5 hours of phone calls and mess ups - sending back. Spoke with several “supervisors” and they would tell me what they were going to do to fox problem and then it wouldn’t happen - or I’s get phone call from another and information hadn’t been passed along. Finally canceled my Nordstrom account and that person (“Ashley”) got snotty with me when I asked her to not go into all of the steps if I want to open a new account. I was trying to save both of us time. Sheesh. Nordstrom is going down the tubes...was good while it lasted.