I ordered a jacket to wear during holidays. It arrived with a large blood stain on the front. I returned it and they said the jacket in my size was out of stock. It took over a month to get a refund. When I called to ask about my refund the jacket was back in stock so I reordered it. I was so happy and when it arrived it was the wrong size. I called Nordstrom and they sent me a new jacket but it got sent to billing address instead of shipping even though I verbally gave them the shipping address which hadn't changed from the first order. When I called for them to fix it they said they are unable to fix because the warehouse sent it. So they gracious enough to send another jacket. After learning from my experience I asked to double check item number, size and address and they had ordered the wrong size again, but I was able to catch it before it got processed. The new representative said they couldn't get it to me in 2 day delivery like the 3 previous jackets and it would have to be standard ground delivery which makes no sense. Maybe I'll get this one in time for next Christmas. The service representatives were friendly and I could tell they were eager to help, but I'm wondering whats wrong with the system? They need to be trained to confirm order before sending, double check addresses and have a way for them to track and update addresses with UPS or to be able to communicate that with their warehouse and suppliers.