After 3 cancelled installation dates with no prior warning or apology we finally had an engineer turn up to fit out new boiler. (This was after a very stressful few weeks trying to actually get someone to call us back and tell us the truth) After the engineer (who was lovely and in no way to blame) took the floor boards up in our daughters room he realised that the surveyor had quoted the job with the wrong size gas feed. This was after the surveyor was here for a pretty long time checking things and taking photos. (Apparently!) Boiler cannot be fitted with the wrong size feed as it would be unsafe. So once again the install didn’t go ahead. We were also advised that the boiler that was going to be fitted wouldn’t have been suitable for our family and size of the house. Our boiler is also half dismantled from the surveyor. If you enjoy being messed around, ignored, lied to and stressed out....this is definitely the company to use for your boiler. Personally I’m asking for a refund and cancellation. I cannot deal with the stress this has put us under. How on earth is this company still trading?