An absolute nightmare . 3 surveys that were inaccurate and suggested plans that were impossible for engineers to follow. 1 cancelled installation and 2 failed and the engineers had to drive away as were unequipped for job....4th installation cancelled this morning 8.10.16 due to lack of organisation with scaffolding. Paid an odd job man to move large cupboard on advise then had to pay to have it moved back as turned out boiler would not fit there. 4days annual leave from work taken on two occasions only to have the job aborted on the day. i have paid this company deposit of £600 in may and 4 further instalments since. Going into the 6TH MONTH now and still no boiler or radiators fitted. Passed from person to person on phone and never called back when told..