Called me asking if they could service my boiler as they fitted it i agreed and a date was set. I stayed in all day and contacted them at 12 o clock to ask for an estimated time of arrival, I also explained that my boiler had stopped working the previous day but as the engineer was due to call I left it as we were only without hot water and heating for one night. I was told that the engineer would be with me between 3 and 4 pm. At 6.45 no engineer had arrived and when I contacted the company that evening I was told no engineer would be visiting and that they could rearrange for a date 8 days later. I had no hot water and no heating and a child under 5 in the property. The manager I spoke to offered no alternative other than over a week later and refused to send an engineer any earlier. Would never use this company again and they should have government work removed as they are unreliable. Debbie Coventry