Following my last review dated 25th Nov 16 where I was left with no hot water or heating for the weekend. A electrian turned up on Mon 28th Nov in the afternoon without the new programmer. An hour later another electrician turned up without the programmer. Allthough I had limited heating I was told they would try and get back the next day. No call and as always I had to do the chasing. It was not until 2nd Dec that I managed to speak to an electrician and said that he will call back later to confirm the appt to complete the works. What a surpise NO CALL BACK. Today 5th Dec I had to do more chasing and was told that additional works need to be carried out at an additional cost. Having been messed around leaving us without no heating they have the audacity wanting to charge more! This morning I was told from customer adviser that she will call me back to confirm how much more this will be and will provide a new quote. GUESS WHAT - no call back. With the overall experience so far is beyond a joke and appalled how they can treat their customers. There is no customer care and for the Managers what Managers they just hide behind their desks.