Wow. What went wrong guys? Signed up with a very nice sales chap(Martin) who introduced me to my contact ( Mike) who i chased to pay the deposit then chased again for an installation date. called Mike to ask what time guys coming but got answer phone. Installation today( Thur 23 Feb 2017) and no-one turned up 9am. Called and waiting on line for 20 mins to speak to customer services who said someone will be round between 9-11am. i confirmed the house was empty and they had to ring me. Phoned again 2pm to say no-one rang and where are they! Said someone turned up rang bell then went. Funny he drove all the way there from London and turned back with no message through door or phone call! Rang customer services again who said they can install Next Thursday. I said rubbish i want deposit money back as i was certain this is a Cowboy company by then Jonathan(Customer services) who i have been dealing with at this time said he would ring me back to see if he can bring forward the time sooner than next Thursday. He never rang back. instead i rang him to say i'm sick of being fobbed off and want money back now and to put me through to accounts. After 20 mins of waiting i got cut off so rang back the sales department who said i need to email a Lynsey from accounts to get this back. so this is where i am, waiting........ I run a service company myself and if i treated my clients like this i would have no clients. This Company should not be on Which Trusted Traders. Shame on you Which!