VERY POOR! No working shower due to pipe cut in error. Old boiler & bags of rubbish left in garden. No reply over a week later despite calls & emails. I signed up Sept 21st & was told by the salesperson they could install within 2 weeks. 6 weeks later I'm chasing them for an installation date. Eventually 11th Nov is agreed. On installation day only 1 workman arrives. After an hour I assist him with removing the old boiler from a difficult latch. I'm recovering from a broken elbow (Oct 15th) so this was work I should never have had to do. I also assisted him to manoeuvre the immersion tank downstairs. Again 2 workman should've done this. Finally a 2nd workman arrives at 3pm. He assists with flue & brickwork. Determined to fit everything into one day, they don't pack up til 8pm so my fri night out was cancelled. The following morning I notice the flue brickwork was shockingly poor with no attempt to stagger bricks correctly & the pointing is caked on. (see photo) Rubbish & the old boiler were left in the garden (see photos) but they took my copper immersion tank worth £50 scrap! I went to have a shower & there was no water as the workman had mistakenly cut that pipe in the immersion cupboard. (see photo) He didn't check the pipework in the loft to make sure he was cutting the correct ones. My old plumber ensured me the shower has it's own cold mains supply. Nearly 2 weeks later, I am still left with no working shower. Despite calls & emails I've had no response. I'm repeatedly stuck on the phone for over an hour, no reply then line goes dead. Also, original salesperson said they'd remove old water tank but workman said he wouldn't take it. Lied to. Avoid at all costs!