We have a minute leak in the pipes NG installed. We rang in August was told we were covered and someone would be out to fix it- waited all morning to be told at last minute it was cancelled and we would get another appointment. Finally today engineer came out to service the boiler but knew nothing about leak. He rang head office who said we weren't covered. He advised me to ring after a 2 hour wait we were told pipes aren't covered any more - even though they installed them and it looks like the pipes have been leaking. I know I spoke to an Adam but he is denying all knowledge and saying who ever I spoke to in August is on annual leave BUT I always write the name down of the person who is dealing with my problem!! I am not happy with how this has been dealt with - customer service is appalling. Surely pipe work should be covered for more than 12 months. Do other customers realise that their pipes are only covered for such a small amount of time.