When I ordered my new boiler I was told specifically that my 10 year full boiler cover included servicing, because I had asked the question. I tried to arrange my first service only to be told that I do not, infact, have servicing in my contract. I was also told that the salesman who I dealt with no longer worked for the company as if that absolved the company for misselling of their services. The installation was on time and the installing team were very good and pleasant, but I am very unhappy with the fact I will need to pay even more on top of the contract price for servicing over the next 10 years.