Your saving grace are your engineers. I had my installation cancelled twice and the two engineers who came to us all the way from South Wales, Ryan Jones and Mark Smith were absolutely fantastic. The boiler that had been originally quoted for would not fit so they sorted everything out! Nothing was too much trouble. Many engineers would just walk away saying they had the wrong boiler and these two lovely chaps remained for the two days and did not leave until late the second day ensuring that the heating was fully working and that I understood all the controls etc. I really cannot fault the service received from these two chaps. More organisation is required from the outset with the office though. Thank Pub to Ryan and Mark I will be warm this Christmas after 22 weeks without my boiler!