The salesman was a bit pushy and tried to get me to agree there and then and pay a deposit on the day. They did come out cheaper than any competitor but I soon found out why. He had promised they could get the installation done within a couple of weeks and that they wouldn't have to move the boiler (which other companies had claimed would be necessary). It took two weeks before anyone even phoned about arranging the next step and that was just a survey to determine some details for the installation. This continued for several more weeks, I phoned numerous times trying to find out what was happening usually to be told somebody would phone me back but most of the time nobody ever did. After nearly two months they told me that the boiler couldn't go where the salesman said it would and it would cost extra. When it finally got to the day of the installation, nobody showed up or phoned to explain why they hadn't. Several phone calls later and they told me that a previous job had overrun and they wouldn't be coming today (after i'd already taken the day off work to wait for them). The guys who finally turned up did a good job, they arrived about 8:30 am and didn't leave until 8pm. Apart from accidentally disconnecting the socket for my fridge (fortunately there was a spare socket that still worked next to it) they did a pretty good job and worked very hard to fix the company's catalogue of errors. After the poor service I got I really can't recommend this company to anyone and would never use them again, even if things did work out ok in the end. Although even with the higher price they were still a bit cheaper than the next best of the five quotes I obtained.