We were referred for a new boiler to Northern Gas by EON. We were pleased with the boiler installed last year and then on an inspection it was found that further work needs doing. We were given one appointment for 1 April when we stayed in all day but must have missed a call and were told the engineer had gone to another job. We had only been outside once to the garage and to fetch washing in. Another date was fixed at great inconvenience to us as there was an important event in the morning we had to attend. We were promised an early call so that my husband could meet me. He was told they would be coming at 12pm when he rang and then when he complained they had not come told at 2pm they would be with us in half an hour. At 4pm nobody has come or called to let us know what is happening and my husband has wasted a whole day. Do they think we have nothing to do but wait in for them to decide when is suitable for them.