I have used Northern Gas for a number of years for boiler services and previously didn't have a problem. This time was different. Trying to get them to attend for a small non return valve repair was impossible. I called their customer services 10 times over 5 days to try and get them to come with their false promises of engineer visits and the he's on his way fiction. The last straw was another falsehood of he's only half an hour away and 1 hour later he still didn't turn up was it. Top tip for this company - If you can't or don't want to do a job be honest with the customer and tell them. We can and will go elsewhere. I have lost all confidence with Northern gas and will no longer be using them in future and certainly would no longer them. Something has obviously seriously gone wrong with this company. A real let down by all those at the end of the phone. Shameful.