Tried to purchase replacement saw blades. First they sent the wrong size so in order to return them I had to wait for a shipping label. Once I dropped them off at ups to be sent back they said they would ship the blades I ordered. 2 weeks go by and nothing so I callled and they said the order was never picked in the warehouse but they will ship immediately. I was supposed to get a email to track the shipment never did. I called again and was told that today(Monday) was a Canadian holiday, apparently they celebrate the first Monday in August go figure. But I should have the blades the next day which made no sense because if they were shipped the Canadian holiday wouldn’t matter. I called again the next day(Tuesday ) and was told the order went out there is a tracking number and ups has the shipment. I went to the ups site put in the tracking number and it tells me the label was created but ups does not have the package yet. Once they receive the package it will take 3-5 days to reach me. At that point I will be over a month and a half into this. My mill is down as of yesterday because I have no blades. I won’t go through them for blades or anything else ever again and just want to warn others what can happen. Very unorganized and care free about taking responsibility to ship things. 3 different people talked to at Norwood all told me different promises that I would get my blades asap. I asked for overnight or next day delivery so I could be up and running instead of losing money but they lied again saying they were shipped already when ups said they weren’t. Very disgusted hope this doesn’t happen to everyone.