This company are completely dishonest. I ordered an item on 22nd April, I did think when ordering it was strange that there was no timescale anywhere about delivery, so expected it may appear when the transaction went through, which it didn't. I immediately messaged the company to ask the how long the order would take, got a reply two days later advising it was out of stock, they are selling out of stock items and not making that clear at point of sale. I asked for the order to be cancelled as needed the item urgently and ordered elsewhere on same day, received the next day, got a reply days later yo advising order was cancelled and refund would be issued. After the timescale passed for the refund, I messaged to advise the refund had not been received, this has been going on for a month now, I am told a timescale which passes, they apologise, give a new timescale, which then passes, so I chase again. This company is completely dishonest and untrustworthy. To summarise, 1. THEY SELL OUT OF STOCK ITEMS. 2. THEY DELIBERATELY GIVE NO TIMESCALE FOR ORDERS. 3. THEY LIE ABOUT REFUND TIMESCALES. 4. BASED ON MY EXPERIENCE THEY HAVE ZERO ETHICS. Hands down the worst retailer I have ever used, DO NOT USE! Order no. 3000089046
3 years ago
Not In The Dog House has a
1.5
average rating
from
4,548
reviews
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