Ordered raw puppy food from this company, food never arrived, I started getting anxious as I was running out of food for my puppy so emailed customer services and they replied to say the food I ordered was out of stock ??!! No mention about it being out of stock during purchase, I decided to ask for a refund, I couldn't wait any longer and I needed to find an alternative diet for my puppy, which resolved in an upset stomach as puppies are sensitive to food changes. I requested my refund on the 4th of May, it's now June 10th and I am still waiting for my refund.... Emma from customer service keeps replying to my chasing emails saying "yes you will get your refund shortly don't worry" or "3-5 working days please bear with us" but it's all lies still no refund, I have just opened a case with PayPal to get my money back, absolutely ridiculous to be waiting this long for a refund in 2021, also who sells out of stock food for dogs !!!!! Dogs need to eat you don't advertise out of stock food and don't inform the customer about this! I had to email them to find out it was sold out after they took my money and sent me confirmation email!!!!!