I’ve been waiting for my order since placing it on the 15th July 2021, many promises of a refund which again never happened, now I’ve just signed into my account only to find out that they say my order was fulfilled on the 24th July 2021, why oh why would I keep contacting them for my order or a refund if I’d already received it, I’ve kept all of my emails and their replies, so their not going to get away with it, I think it’s time to report them to trading standards, as I’ve again been told they can no longer give me a refund so they have said again , they have placed an order that should be with me shortly, but yet again, a problem has occurred, funny isn’t it, as that is what was said right at the beginning of all this last year, ,more lies as usual but from different staff this time grrr wish I’d read their feedback before ordering. PLEASE DON’T BUY FROM THIS AWFUL SO CALLED PET SUPPLIERS OR YOU’LL LOSE YOUR MONEY LIKE MANY OF US.