Placed 2 orders for raw dog food 1 on 5th july and 1 on 6th july,the 2nd order was delivered approximately a week later but I'm still waiting for the 1st order,i have emailed them numerous times got a response saying it was being despatched the next day but never came,i asked for a refund so i can get the food elsewhere as i need it but keep getting ignored or sent a "we will respond within the next 2 days "email,i will never shop here again as more concerned with the money than customer service,dog food is a necessity i can't wait 2-3weeks for it also says delivery usually within 5cdays on their site,very unhappy and want a refund immediately