I made an order and paid for express delivery. I did not receive my order for 8 business days - I had to contact them on several occasions as I did not receive an update via email. I also asked for a refund on the delivery costs which was totally ignored and by the third time contacting them, I asked for the order to be cancelled as it was for a specific event that had since passed. That request was also ignored and I kept being told the same answer (that it would be dispatched soon). When my order finally arrived (which was the "frozzy's" - frozen dog ice cream) they had completely melted in transit - whilst I appreciate the challenges of this, my dog's food is always delivered frozen (Butternut Box) and not once has it arrived even remotely defrosted. I never usually leave reviews but I had to as I was very disappointed by my first experience with Not In The Dog House.