I brought a MP Bergamo Sonny Classic cream 80cm dog bed and on delivery the man who delivered asked me to open the package whilst he was present as the box that it came in was so torn and battered and just sellotaped back together in which he thought the item inside must of been damaged but when I opened it the dog bed was not cracked so I said it was ok and he left happy with that but later on making the bed up for my dog I noticed that the plastic base was not that tough or rigid as when pressure was not applied it popped up as if something had stretched the plastic. I also knew that the base should not be like this as my dog had a same bed that I had brought from a shop that I had accidentally stepped on and cracked it so this one was to replace it but the quality was not great or as good as the old one. I would send it back and either ask for a replacement or money back but such a difficult item to send back. Therefore I will wait for a response from the owner of The Dog House to my review to see what they suggest in answer to my review.