Wish I had read the reviews, DO NOT BUY FROM THIS COMPANY. I ordered dog food on September 28th, payment was taken immediately. By Oct 11th, still no delivery or dispatch information, so I chased the order. Company advised the order has been dispatched and I would receive a tracking reference shortly, this did not happen. Chased again on Oct 18th and requested cancellation and a refund, company said it would take 5-10 working days. November 2nd came round, still no refund. Chased the company again and was advised the refund was completed and would come any day now, two days later and still no sign. Will have to escalate via my bank and trading standards now. AVOID!!!!