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Tracey Maesepp
I placed an order on 28th October and paid using Clearpay. Was advised delivery should be within a week. On 7th November I chased the order by emailing them as I hadn't even had an email to say it was getting ready for despatch. 8th November received email to say there were delays. Decided to cancel the order as I was running out of dog food so needed to purchase elsewhere. Received email from Tom saying order had been cancelled for me and I would receive refund to my payment method in 5-10 working days. 17th Nov received email stating part of my order had been shipped! Small part arrived 18 Nov, which I refused delivery with APC courier. Still no refund. Contacted Local APC who confirmed they had contacted the company courier logistics and eccomerce brands to confirm I had rejected the delivery, and they asked for the go ahead to return it to them. The courier has heard nothing, and their policy is to chase it and if nothing heard after a month, send it back automatically. I have tried calling Not in the Dog house 23 times, I have left 8 messages, I have sent 9 emails and sent 4 Facebook messenger messages. I have no response AT ALL. I opened a dispute with clearpay (as monies are still regularly being taken), and the only response from NITDH is "order sent 17/12/22, not yet received back" Well if your company do not check your own logistics portal, or contact your customers when they leaves messages or email, no wonder you suck at being a decent company. The owner Mr William Wright must be so proud. A man in his early 30s who clearly cannot run a business properly. Extorting money out of people by false pretences. I note they have removed the two days leadtime on replying to queries. So there is no leadtime on anyone responding to anything. DO NOT BUY ANYTHING FROM NOT IN THE DOGHOUSE OR RAAW FOODS. You will never see your goods or money again.
1 year ago
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Not In The Dog House has a 1.5 average rating from 4,548 reviews

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