Ordered dog food on 18th Nov which 2 weeks later had still not been delivered. Tried to call and left messages but calls weren’t returned. Left various emails asking where my order was and was told on more than one occasion that it had been shipped when it hadn’t. Contacted my credit card company and it was only when they investigated it that I received my order - albeit 6 weeks late!! I’m did try to cancel the order and request a refund but this email was ignored too. In the meantime I had to order from elsewhere so turned out very expensive! If you want to be lied to, your emails/calls to go unaswered and finally only receive your order 6 weeks later once you go through the lengthy process of getting your credit card company involved then by all means place an order with Not in the Dog House but I wouldnt recommend them.