My items never arrived. I emailed several times. To be fair to them they do answer you but seem powerless to do anything about the lost items. Received contradictory emails, one saying my items had been dispatched and then later getting another one telling me they were yet to be dispatched. All very confusing, very time consuming and not recommended at all. You would have thought they’d offer something for the inconvenience and time I spent trying to chase this up, especially as some of the items were for my dog’s birthday, which I told them about and which had by then been missed, two weeks after ordering. Unfortunately not. When I said I’d been waiting too long and needed my money back, they just said they’d refund me and that was that. No attempts to call me despite me also leaving my number several times and no attempts to try to resolve the situation without me having to ask for a refund, which really was a last resort as I would rather have just received what I purchased. Not a happy experience. Such a shame as I’m sure the company’s intentions are good but unfortunately they are inefficiently run and do not have a reliable delivery service.