Still no delivery after 4wks, asked for a refund which would take 5-10 days to process. Still not had refund after 15 WORKING days!! Customer service have been polite, but clearly did not dispatch my order when I followed up. No tracking number ever arrived, so I asked for a refund, which they said they would organise immediately. I am still asking for my refund and it's all gone quiet! Shame as I wanted to use an independent company and support them, but I've had to resort to using Amazon next day service. I would not recommend this company, despite the great range of products on their site.