I would give 0 stars if I could!!! 7 MONTHS & STILL NO REFUND!!! I ordered 2 x cool coats for my Dogs LAST SUMMER in August 2022 when we had that heatwave… I only received one, I spoke to them & was told there was only one in stock. I wish they had told me this, so I could have ordered some coats elsewhere. (I ordered some cooling towels too, which were received, after the order taking AGES to get to me!) I have been charged for 2 & am STILL waiting for my refund in February 2023. The communication is AWFUL, I have never known anything like it. I have had a couple of replies here & there, the last one being a couple of weeks back at 1am promising a refund ASAP, being most apologetic & now NOTHING again. No reply to emails, no call back after leaving NUMEROUS messages on their answerphone & the phone line doesn’t seem to work at all! (Straight to answerphone) I have been left with no choice but to take this to Trading Standards. I placed & paid for an order in good faith. After seeing all the other terrible reviews, it seems to me they need to shut shop. They clearly have no respect for their customers… It won’t be long before they have none. DO NOT USE THIS COMPANY!!!